Baggage
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Luggage allowance
Luggage allowance (per person): 7kg. This luggage allowance includes both checked and carry-on luggage. Each bag should not exceed the following dimension: H 56cm x W 36cm x D 23cm.
Additional luggage
Excess luggage will be on standby. Excess baggage charge is VND 100,000/kg. Bag weight should not exceed 25kg each.
If you think you will be traveling with more luggage than allotted, please contact us for support:
• Email: [email protected] or [email protected]
• Hotline: +84 (0) 962 069 689 or +84 (0) 962 960 689
Baggage storage fees
We can help arrange luggage storage for you at Noi Bai Airport’s facility. Fees (paid by customers) are charged as below:
Storage location: Hai Au Aviation office, Terminal 1, Noi Bai Airport
Receipt: Counter A32, the 2nd floor, Lobby A, Noi Bai Domestic Terminal, Hanoi
Delivery: at the check-in counter or domestic arrival Hall A, Noi Bai Airport, Hanoi.
Emergency contact: HAA Hotline in Noi Bai Airport +84 (0) 919 136 089
LIST OF DANGEROUS OBJECTS PROHIBITED FOR HAND LUGGAGE
1. Weapons or tools designed to inflict injury on human life or other objects of misrepresentation as weapons:
• Pistols, rifles, submachine guns, and other kinds of guns;
• Components of guns, including sight-tubes;
• Air guns such as pistols, rifles, and shotguns with rubber bullets, etc .;
• Flares;
• Self-made firearms;
• Rubber guns;
• Laser guns or laser emitters;
• Items, toys like real weapons such as guns, bombs, mines, grenades, ammunitions, torpedoes, mines;
• Daggers, swords, swords, spears, bayonets, knives, decoys, fists, maces, bows, arrows, crossbows.
2. The device is designed to anesthesia or to immobilize the object:
• Shocking equipment, electric weapons such as electric guns and electric batons;
• Guns used to anesthesia or kill animals;
• Chemical sprays, aerosols for neutralization or paralysis such as sprays, acid sprays, insect repellants, tear gas.
3. Sharp objects that can be used to cause serious injury:
• Objects made to chop, cut, split like axes, cutters, knives;
• Coop, axes, picks for stone breakers, ice breakers;
• Knives, paper knives;
• Knives with a blade longer than 06 cm (excluding knife handle);
• Drag with tongue length of 06 cm from drag axis;
• Martial arts equipment and tools with pointed and/or sharp edges.
4. Work tools that may be used to cause serious injury or threat to the safety of the aircraft:
• Crowbar, hoes, spades, shovels, apricots, sickles;
• Drills and drills, including manual drills;
• Tools with tongue length of over 6 cm with a handle and capability of being used as a weapon such as a screwdriver, carabiner, chisel …;
• Ammers, wrenches, pliers with a length of more than 10 cm;
• Saws, saws including manual saws;
• Blow torch;
• Screwdrivers, nail guns.
5. Items and tools that can be used to cause serious bodily injury:
• Sports clubs such as baseball bats, golf clubs, hockey sticks, billiards clubs, ski clubs;
• Baton types such as rubber baton, metal baton, wooden baton;
• Martial arts equipment and tools;
• The camera stands, cameras, sticks, and umbrellas with metal spat ends having a length of 30 cm or more.
6. Explosives, inflammable, and equipment that can be used to cause serious injury or threat to aircraft safety:
• Bullets;
• Explosion, slow fire wire;
• Simulators like an explosive;
• Mines, grenades, other explosive devices;
• Firecrackers, fireworks, flares, and firecrackers;
• Smoke bullets;
• Explosives, gunpowder;
• Petrol, oil, fuel tank for lighters, matches that also fire, equipment containing liquid oxygen;
• Beverages with an alcohol content of more than 70%.
• Samsung Galaxy Note 7
• Paint spray, paint solvent.
LIST OF DANGEROUS OBJESTS PROHIBITED FOR SIGNED BAGGAGE
1. Weapons, explosives
• Bullets, unless accepted by the operator of the aircraft as a signed baggage in accordance with the specific conditions set forth in Section 8, Chapter 1, Section 1.1.2 ICAO Technical Guidelines for Carriage dangerous goods.
• Types of detonators, slow fire wire.
• Landmines, grenades, other explosive devices.
• firecrackers, fireworks, flares, and firecrackers.
• Smoke fire.
• Explosives, gunpowder.
• Samsung Galaxy Note S7
2. Highly flammable substances
• Petrol, oil, fuel tank for lighters, matches, lighters, fire engines, equipment containing liquid oxygen.
• Beverages with an alcohol content of over 70%.
OTHER PROHIBITED OBJECTS ONBOARD
• Animals live or die
• Skeleton
• Equipment with alarm device
• Items prohibited from transportation in accordance with the applicable regulations of the countries and territories to which the airline flies from, flies to or flies through (drugs, narcotics, etc.)
• Objects that interfere with the airplane passage: ‘Knee defenders’ or any device which restricts the recline of another customer’s seat.
• Self-balancing boards (hoverboards) – also banned as checked baggage
• Magnetic materials
• Strong odor objects which are not packed properly onboard (durian, jackfruit, etc.)